Guidelines for sending your complaint in PDF format online
Copy this PDF form
Check if your Adobe Acrobat Reader is version 8 or higher. To try your Adobe Acrobat Readeru version click on Menu Help/Adobe Acrobat Reader. On the screen the number of the version (i.e. version 8.1.2) will appear:
If you would like to install the last available version of Adobe Acrobat Reader you can use directly the following website: http://get.adobe.com/reader/.
If you are sure now that you have the correct version, download the PDF form directly from our website.
Open the document and select the language:
If you have chosen the appropriate language, you should see in the form the text in selected language.
Make sure that you have read the Disclaimer and checked that you seriously agree with the terms and conditions.
As soon as you can see the instructions how to use this PDF and you see the button - Submit Complaint - do not click this unless you have filled in the whole form. Make sure that you have completed the country of your residence in the part - Consumer details - as this will be the European Consumer Centre, which will contact you in the case there will be additional questions.
As soon as you submit your complaint, submission number will be dispayed.